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Compact With Texans
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    Compact WithTexans
    Collin County Community College District is a student and community-centered institution committed to developing skills, strengthening character, and challenging the intellect. We are a public, comprehensive community college district with campuses in Collin County and provide services to Rockwall County and parts of Denton County.

    Through our campuses, centers and programs, Collin College fulfills its statutory charge to provide:

    • Academic courses in the arts and sciences to transfer to senior institutions.
    • Technical programs, leading to associate degrees or certificates, designed to develop marketable skills and promote economic development.
    • Continuing adult education programs for academic, professional, occupational and cultural enhancement.
    • Developmental education and literacy programs designed to improve the basic skills of students.
    • A program of student development services and learning resources designed to assist individuals in achieving their educational and career goals.
    • Workforce, economic, and community development initiatives designed to meet local and statewide needs.
    • Other purposes as may be directed by the Collin Board of Trustees and/or the laws of the State of Texas.

    Collin Core Values:

    We have a passion for:

    • Learning
    • Service and Involvement
    • Creativity and Innovation
    • Academic Excellence
    • Dignity and Respect
    • Integrity

    Internet Site:

    The College’s Internet site is designed to be user-friendly and easy to navigate with up-to-date information that is useful to our students and community members.  The site offers key contact names, e-mail addresses, and phone numbers for customers seeking information about the College.  The site clearly identifies the date that information is updated.  The home page for Collin College is www.ccccd.edu.

    Timely Service:

    Consistent with our Core Values, college faculty and staff respond to requests for information as close to the time of the request as possible and provide updates about unavoidable wait times and offer other options to meet their needs. 

    Printed Information:

    Published information, brochures, catalogs, class schedules, and any other information printed and/or published by the College to promote the College or to inform the public about the College, are published in a professional and timely manner and will be up-to-date and accurate.

    Customer Service Performance Measures:

    Bi-annual surveys are conducted to measure student satisfaction with the services of the college.
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    Complaint Procedure:
    Collin College seeks fair, just, and prompt solutions, when possible, to all complaints and grievances. Currently enrolled students wishing to discuss issues regarding student services, student life, student rights, and student obligations should do so through the Dean of Students Office.   All academic and student services related complaints are to follow the policies and procedures outlined in Collin College’s Student Handbook, the College Catalog, and/or the Board Policies.

    Employees who have concerns should discuss their concerns with their direct supervisor, department head, or the Director of Human Resources and Organizational Development.  Formal complaints are addressed through the appropriate Board Policy.

    Individuals or groups external to the College who have concerns or complaints about a customer service issue should address the concern to the department head of the area involved.  If the issue is unresolved on an informal basis with the department head, formal complaints are addressed through the appropriate Board Policy.  The college’s Customer Service Representative may be contacted for questions regarding the complaint process.  The college’s contact person is:

    Norma Smith
    Director of Human Resources and Organizational Development
    Collin College
    4800 Preston Park Blvd.
    Plano, TX 75093
    Phone: (972)599-3159
    Fax: (972)985-3778
    nsmith@ccccd.edu

    Last modified by rmichael@ccccd.edu on 09/30/2009 17:03:11