Coaching for Improved Performance
Prerequisite(s): .

Description: This course will help you understand the special nature of coaching as a one-on-one activity. Learn to distinguish between performance problems that require coaching and those that can be handled by other means. Understand the importance of observation and analysis before coaching and establish effective controls by setting up performance reviews.
Materials Needed:
Suggested Follow-up Courses:              

Delegating Effectively
Prerequisite(s): .

Description: This course will help you understand the importance of effective delegation as well as the problems associated with the lack of delegating. You will learn how to use delegation as a powerful motivational tool, specify team member’s responsibility for a delegated task, establish a team member’s authority for the task with those affected and improve overall team participation.
Materials Needed:
Suggested Follow-up Courses:   Coaching for Improved Performance           

Developing Performance Standards
Prerequisite(s): .

Description: Learn to identify and set performance standards that are specific, measurable, attainable, results-oriented and time-framed using concrete active language. You will learn how to design and negotiate performance standards for team members that address both desired results and team members' capabilities.
Materials Needed:
Suggested Follow-up Courses:   Coaching for Improved Performance           

Fundamental Skills of Communicating
Prerequisite(s): .

Description: This fundamental communicating course will help you see that communication is a two-way process. Learn how to construct clear, concise messages, look for non-verbal clues, listen to communicate and overcome situational barriers to communication and understanding.
Materials Needed:
Suggested Follow-up Courses:   Delegating Effectively           

Fundamental Skills of Managing
Prerequisite(s): .

Description: This fundamental management course will give you the skills you need to deal with your team members on a day-to-day basis. You will learn how to assess performance based on behaviors, use effective listening techniques, increase employees’ motivation and get your team members to participate in setting goals, solving problems and making decisions.
Materials Needed:
Suggested Follow-up Courses:   Managing Change at Work           

Managing Change at Work
Prerequisite(s): .

Description: This course offers a human-systems approach to organizational transformation. The critical skills and knowledge taught in this course are System Theory, Psychology of Habits and Attitudes, Creative Thinking Methodology, and Project Management.
Materials Needed:
Suggested Follow-up Courses:   Developing Performance Standards           

Supervisory Management Certificate Series
Prerequisite(s): .

Description: This series is designed to provide new and current supervisors with the necessary skills that you need in your leadership role at work. The goal of this series is to give you the fundamental skills of managing and communication, dealing with change and conflict, delegating effectively, developing and coaching performance issues. You must be present 90 percent of class meeting to fulfill the certificate requirements and receive an institutional certificate.
Materials Needed:
Suggested Follow-up Courses: