Library

FAQs-Accessing Databases From Home and Off Campus

• Due to licensing agreements, off-campus access to databases is restricted to
  current students, faculty and staff.
• Community Access available only through local public libraries.

How do I get a username and password?

How do I disable my pop up blocker?

Internet Explorer v. 6.0:

• Click on Tools, select Pop up Blocker, select Turn off Pop Up Blocker.
• Or you can select Pop Up Blocker Settings and add the library's website ("ccccd.edu") under the list of allowed websites.
• For other versions of IE, consult the browser's Help files.

Netscape v. 6.2:

• Click on Tools, select Pop Up Manager
• Select "Allow Popups from this site;" type "ccccd.edu" in the box.
• For other versions of Netscape, consult the browser's Help files.

How do I disable my pop up blocker on my toolbar?

Internet Explorer's Toolbar:

• Click on Tools, select Pop up Blocker, select Turn off Pop up Blocker.
• Or you can select Pop Up Blocker Settings and add the library's website ("ccccd.edu") under the list of allowed websites.
• For other versions of IE, consult the browser's Help files.

Firefox's Pop-up Blocker

• Click on Tools, select Options.
• Select Web Features, then un-check the Block Pop up Windows Box.
• Click Ok at the bottom to accept the changes.

Google Toolbar's Pop-up Blocker

• Click on Options.
• Once the Toolbar Options window is open, un-check the Pop up Blocker Box.
• Click Ok at the bottom to accept the changes.

Yahoo's Toolbar's Pop-up Blocker

• Click on the small picture of a window with a shield.
• Click on Enable Pop up Blocker to un-check this option.

How do I "enable Cookies"?

Internet Explorer v. 6.0:

• Click on Tools, select Internet Options, then select Privacy.
• Set your browser to enable cookies to the level with which you are comfortable.
• For other versions of Internet Explorer, consult the browser's Help files.

Netscape v. 6.2:

• Click on Edit and choose Preferences.
• Under the Privacy & Security category, choose Cookies and enable them to the level with which you are comfortable.
• For other versions of Netscape, consult the browser's Help files.

How do I clean up cookies and cache files to improve my slow download time?

Internet Explorer v. 6.0:

• Click on Tools and Internet Options.
• In the second box you will see Delete Cookies and Delete All Files.
• You will want to delete all cookies and all temporary files, including all offline content. A few files may remain when completed.

Netscape v. 6.2:

• To delete cookies, click on Tasks, choose Privacy & Security, then Cookie Manager. Choose View Stored Cookies and click Remove All Cookies.
• To delete temporary files (cache), click on Edit, choose Preferences, then Advanced from the left hand side of the screen. Under Advanced, click on Cache, then on both Clear Memory Cache and Clear Disk Cache.

How do I get around firewalls?

How do I disable firewalls?

Norton Internet Security

• Open Norton Internet Security.
• On the left side of the window, click Internet Status and then click Current Status.
• In the Current Status window, click Disable.

Norton Personal Firewall

• Open Norton Personall Firewall.
• On the left side of the window, click Internet Status and then click Current Status.
• In the Current Status window, click Disable.
• You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable.

McAfee Internet Security:

• Right-click the McAfee icon.
• Point to Personal Firewall and then click Options.
• Click the Security tab.
• Set the Secuirty Level by moving the slider to the desired level.
• Set Access to Low.
• Click Ok to save changes.

McAfee Firewall:

• Click Stop McAfee Firewall to disable the software.
• From the Welcome to McAfee Firewall screen, go to the Network Control Settings and select Allow All Traffic.

Windows XP:

• Click Start, then select Control Panel.
• Open the Network Connections folder.
• Click the Advanced tab, and remove the check from Protect my computer and network by limiting or preventing access to this computer from the Internet.
• Click Yes to confirm your decision to disable firewalls.

Remember to reset your security configurations when you are finished accessing the databases!

What does "concurrent maximum users reached" mean?

What does "Page Not Found" mean?

How do I enable Java and JavaScript?

Microsoft Explorer v. 4.0 and higher

• From the Tools menu, select Internet Options.
• Select the Security tab and then the Custom Level option.
• Scroll down the dialogue box to Java VM options.
• Select either Low safety or Medium safety.
• Click the Ok button, then choose Yes in the alert box.
• Click the Ok button to confirm.

Netscape v. 4.0 and higher

• From the Edit menu, select Preferences.
• Select the Advanced heading.
• Make sure the Enable Java option has been selected.
• Click the Ok button to confirm.

I am still having problems. How do I contact the library?