An Instruction Office has been established on each campus to provide a work/service area for associate faculty. Each office is equipped with computers, printers, telephones, Scantron machines, and fax machines for associate faculty use. The Spring Creek offices also have TTY machines.

The following services are available through each Instruction Office . . . .

• Mail Services

  Incoming mail and messages will be placed in individual mailboxes in the Instruction Office according to division, while incoming packages can be picked up at the secretary’s desk. A box for outgoing mail is provided in the secretary’s office.

• Support Services
  The Instruction Offices are staffed with support personnel who will accommodate typing requests for classroom materials upon completion of the appropriate request form(s).  Please allow two days for any typing services. Walk-up copier use is available at designated copiers at CPC, PRC, and SCC; however, you can take advantage of the copier services through the Instruction Offices. A Copy Request Form is necessary for any copying order carried out by support personnel and/or the Reprographics Center at SCC. Copy Request Forms can be obtained in Instruction Offices, from division offices, and from the Reprographics Center.

• Reprographics Center Services (SCC Only)
  Upon receipt of the appropriate form(s), the Reprographics Center can accommodate large or complex copy orders. Consult the Reprographics Center regarding number of days notice required to complete a request.

• Supplies
  Many supplies are available upon request such as chalk, pencils, pens, whiteboard markers, high-lighters, paper, folders, etc.; however, the Instruction Offices do not supply transparencies or overhead pens. Contact your division office for transparencies or other supplies not listed.

• Faculty Computing Access
  Associate faculty are welcome to use computers, scanners, and printers in the Instruction Offices and faculty computing centers on all campuses. Associate faculty are also encouraged to obtain a computer network account. This account will allow faculty to send and receive e-mail and access the Internet, as well as utilize all software on the Collin College network. For more information and/or to set up an account, contact the Associate Faculty Secretary or the Help Desk at 972.548.6555.

• Instruction for Associate Faculty to Obtain Voice Mail Account
  A voice mail account may easily be obtained by asking the associate faculty secretary to request one for you. On receipt of a request, the secretary will e-mail the Help Desk in telecommunications to set up your voice mail account. Once the account is ready, instructions for your use will be faxed to you. A tip: Follow the written instructions while you follow along with the verbal instructions given by the program’s recorded attendant. Once you have been assigned an account, your voice mail can be accessed by dialing x6588 on campus or 972.516.5000 from off-campus locations.
• Requesting Access to College E-Mail
  Any full-time or associate faculty member, any full-time, part-time, or temporary staff member or student assistant may request a network account (access to e-mail and the Internet). Call or e-mail the help desk (x6555 or helpdesk@ccccd.edu) to request an account. You will receive a Network Account Application and a LAN Security Agreement.

  The Network Account Application is for collecting basic information about the applicant to set up the account and requires the dean’s signature. The LAN (Local Area Network) Security Agreement requires the applicant’s signature to signify his or her agreement to abide by the policies of Collin College with respect to computer usage and security of computer assets. Upon completion, both forms should be faxed to the Help Desk at x6656 (972.548.6656) or sent via interoffice mail to the Help Desk, Room B220, Central Park Campus. The Help Desk receives the forms, reviews them for completeness, and then sets up the account. As a general rule, applications received in the morning are completed by the afternoon of the same day. Applications received in the afternoon are completed by noon of the next day.

  When an account is set up, the Help Desk actually creates two accounts: one for the Local Area Network which allows you to log into the file server of your home campus, and an account for GroupWise, our Collin College e-mail system. Both accounts carry the same user name.

  When the setup is complete, your dean is notified, and brief instructions will be provided for logging in and setting your password. Your name and room/phone numbers are also added to the problem tracking database so that the information is ready if you call in with a problem. See Network Account Application form on page 49 in the Appendix located in Faculty Resource Guide.